We need to know your income and where it comes from. Your income might include
If you don't have this information to hand, let us have a copy of a current bank statement showing what money is being paid in.
If you have recently started work and are not able to provide payslips then a letter from your employer is acceptable
Applicants aged 49 years and younger with savings and/or capital assets of more than £45,000 are ineligible to join the housing register. If you are over the age of 49 your savings and/or capital assets cannot be more than £100,000. We will accept:
We need to know who you are. We will accept:
If you have children, we need their identification and proof of child benefit.
If you are not a UK national or a person with a right of abode in this country, we will need to see documents such as your passport, national identity card, residence permit, worker's registration card (nationals of Croatia only), registration certificate, immigration papers (UKBA) and your visa.
If you are pregnant we will need to see a copy of your maternity certificate (MAT B1). Scans are not required.
If your property has had a Housing Health and Safety Ratings System inspection carried out (e.g. because of disrepair) please provide evidence.
Please supply a copy of the occupation therapist’s report (if you have one) and any supporting evidence which demonstrates a housing need (e.g. letters from support workers, a social worker or your doctor).
No. You should not delay making your application. You will have up to 4 weeks from the date you submitted your claim to provide all the original documents as supporting evidence.
You can take your original documents to Home Point at Franklin House. Details of how to get in touch with us is here.There is no need to book an appointment as we operate a sit and wait service for this purpose. You will need to wait until an advisor is available to see you.
You should contact us and tell us which documents you’re having problems finding and why. We’ll also need to know when you expect to be able to send them.
No. We will keep them safe at Franklin House for you to collect at your convenience.
Please contact us to explain your situation. In some circumstances (e.g. because of a disability), we may be able to visit you at your home to verify your documents.
Please provide the information we have asked for within 4 weeks. After 4 weeks we will close your application. You will then be able to make a new application, if you wish.
If you are reporting a change in circumstances and have not provided your original documents within 4 weeks we will suspend your application. If you provide the documents within one month of the application being suspended we will reassess it. If more than a month has passed we will close your application.
We may accept:
If you have any problems getting proof of your income , or you are unsure about anything please get in touch with us. There may be other types of evidence that we can accept.
You will need to try to get a copy of your birth certificate. You can get a copy of your birth certificate from the registrar of births, deaths and marriages. You can get a duplicate utility bill from the relevant utility company.
If you have any problems getting proof of your identity, or you are unsure about anything please get in touch with us. There may be other types of evidence that we can accept.