CHANGES FROM 10 AUGUST 2023 - TO ENABLE STAFF TO DEAL WITH THE LARGE BACKLOG DUE TO THE INCREASE IN APPLICATIONS BEING RECEIVED.
PLEASE BE AWARE - THE INCREASED NUMBER OF ENQUIRIES HAS HAD AN SIGNIFICANT IMPACT ON THE TIMESCALES DETAILED WITHIN OUR WEBSITE
BLUESCHOOL HOUSE OFFICES - will be open between the hours of 10.00am - 3.00pm Monday - Friday (excluding bank holidays) for limited pre-arranged appointments only. However, copies of documents can be left at reception. ORIGINAL DOCUMENTS WILL NO LONGER BE ACCEPTED.
PHONE LINES - will only be answered during the hours of 10.00am – 3.00pm Monday – Wednesday (excluding bank holidays)
If you are experiencing difficulties, need additional support or more information on how to apply or providing documents please contact a member of the team using the alternative methods of contact detailed below in the Welcome to Home Point Section.
IF YOU ARE CURRENTLY STREET HOMELESS AND NEED URGENT ASSISTANCE Please call 01432 261546 or 01432 261546 DURING THE HOURS OF 10am – 4pm MONDAY-FRIDAY (excluding bank holidays) or 01432 261600 outside of office hours. We ask that you do not use this number for Home Point enquiries, as they will not be dealt with.
Home Point kindly ask that customers remain patient and do not continually chase for responses as this will delay matters. Thank you for your understanding.