ADVANCED WARNING - HOME POINT CLOSURE FOR 1 WEEK - MONDAY 22 JULY TO 26 JULY 2024
Due to planned system improvements, Home Point staff will be unavailable in person or by phone for one week from 22 July to 26 July 2024. Our website will still be available to use during these dates. Any emails, messages or new applications will be dealt with from Monday 29 July 2024.
We will be available by phone and in person to deal with BIDS only for that week. Bids can be placed by phone by calling 01432 261600 and selecting the Home Point bidding option.
Bids can also be placed by calling into Blueschool House, Blueschool Street Hereford HR1 2LX and completing a paper slip with your selected bid. These will be collected each day and the bids will be placed on your behalf. A list of available properties will be displayed in Blueschool House daily for your information.
Properties will be advertised daily on the Home Point website, so there will be no disruption to the properties being advertised that week.
BLUESCHOOL HOUSE OFFICES - will FOR THE FORESEABLE NOW ONLY open between the hours of 10.00am - 3.00pm Monday - Friday (excluding bank holidays). Copies of documents can be left at reception if they are clearly labelled. ORIGINAL DOCUMENTS WILL NO LONGER BE ACCEPTED.
PHONE LINES - will only be answered during the hours of 10.00am – 3.00pm Monday – Wednesday (excluding bank holidays)
If you are experiencing difficulties, need additional support or more information on how to apply or providing documents please contact a member of the team using the alternative methods of contact detailed below in the Welcome to Home Point Section.
IF YOU ARE CURRENTLY STREET HOMELESS AND NEED URGENT ASSISTANCE Please call 01432 261600 and select option 3 DURING THE HOURS OF 10am – 3pm MONDAY-FRIDAY (excluding bank holidays) or 01432 261600 outside of office hours. We ask that you do not use this number for Home Point enquiries, as they will not be dealt with.
Home Point kindly ask that customers remain patient and not continually chase for responses as this will delay matters and note that the timscales on the website will be impacted by the backlog currently being experienced. . Thank you for your understanding.